Refund Policy

Every Life Video is made especially for you by AI, and making it starts right after you pay. This policy explains when you can get your money back. It is part of our Terms of Use.

1. Full refund

• We could not create your video because of a technical problem we were unable to fix.
• You were charged twice, or charged by mistake.

2. Not happy with a clip

• Your package includes retries: you can make any clip again with a different transition.
• If a clip fails for a technical reason, trying again is free and never uses a retry.
• If you are still not satisfied, contact us within 14 days of your purchase. We will look at your video and, where it is fair, offer extra retries, a partial refund or a full refund.

3. Changing your mind

Because your clips start being made as soon as you pay, we can't refund a purchase just because you changed your mind once the video is being made.

4. How to ask for a refund

Email support@life-video.com or message us on WhatsApp with the email you signed in with. We usually reply within 2 business days.

5. How you get the money back

Refunds go back to the payment method you used, through our payment provider. It usually takes 5–10 business days to appear, depending on your bank.

This policy does not limit any rights you have under consumer protection law.